If there ever was a business that operates at any hour of the day, it’s the hospitality industry. Check-ins, cancellations, phone follow-ups, appointments—a hotel’s work never seems to be done. That’s why it’s so important to outsource communication to a contact center like Go Answer. Not only can we help lift the load of your frequent communications, but our 24/7 professionals can help streamline the entire process.
By streamlining that process, you can ensure that your space is more responsive to customers, prospective customers, and the variety of employees and professionals who help make your hotel work. For example, we can help set and follow up with appointments to handle repairs and maintenance, which in turn gives you the freedom to focus directly on guest needs. This lets your in-person professionals deal directly with customers.
We can also incorporate SMS and email alerts to ensure that you always know what’s going on at your space—even when you’re not on duty or even physically there. You can also read a real-time dashboard to monitor everything that’s going on with your communications so that there are no surprises.
Go Answer isn’t just a phone answering service—it’s a 24/7, all-in-one communication center at your disposal. In hospitality, nothing is more important—especially when it’s handled with a professional, friendly touch.
Kitchen start-up or a Fortune 500 company, we know what it takes to run a successful business. Our award-winning outsourced solutions minimize stress and remove the hassle, providing opportunities to scale.
Every little bit helps. Our dedication to getting it right will save you time and expense where it’s needed most. Never pay for services you don’t use, with no hidden fees or locked-in contracts to worry about.
We’re experts at what we do. We’ll understand every aspect of your business, upholding the standards you’ve set. Professional, polite, and highly-skilled, your customers will think we’re part of your office team.
We’re in this together. Our transparent support structure ensures full accountability, with quick access to your dedicated account manager, 24/7/365. We’ll be there for you, whenever you need us.
Real people vetted specifically for their role and industry experience, expertly answering the phones, replying to emails, SMS, and handling multiple inbound and outbound inquiries. Service with a virtual smile, available 24/7 at a fraction of the cost of an in-house team.
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Forget robot technology “answering” algorithms and keyword prompts. We’re putting the “live” into live chat, with proactive or click-to-chat services available to your customers every second of every day, 365 days a year. Build trust and pave the way for a lasting business relationship.
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Our data is your data. We’re committed to providing real-time metrics at your fingertips with our Always On mobile app and dashboard. Our technology provides compelling data-points tracking how many minutes are left in your package, to your average call length.
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Learn why thousands of small businesses rely on Go Answer to speak to their customers.
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